Responsible Gaming at betji — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

betji takes responsible gaming seriously. We believe that the vast majority of our players enjoy betting and casino games purely for entertainment — and we want to keep it that way. That means giving every player the tools, information and support they need to stay in control of their play at all times.

Gambling is a form of paid entertainment. Like any form of leisure, it carries risks if it is not approached with awareness and clear personal limits. betji does not encourage players to chase losses, to gamble beyond their means, or to treat gaming as a source of income. The betji platform is designed to be enjoyable — and our responsible gaming programme is designed to keep it that way even when life gets complicated.

Our responsible gaming programme covers a full set of player protection tools built directly into the betji platform, a trained support team available 24 hours a day, and a clear process for players who need to take a break or close their account. All of these tools are free, easy to use, and always available to every registered betji player in Bangladesh.

Responsible Gaming Tools Available at betji

Every betji player has access to the following tools through their account settings or by contacting betji support:

How to Activate Your Responsible Gaming Tools

Activating any of the responsible gaming tools listed above is straightforward. You can do it yourself in your account settings, or you can ask our support team to set it up for you immediately:

• Log in to your betji account and navigate to Account Settings, then Responsible Gaming.
• Select the tool you want to use (deposit limit, session reminder, time-out or self-exclusion) and enter the parameters that suit you.
• Confirm your selection. Deposit limit reductions take effect immediately. Increases to existing limits require a 7-day cooling-off period before they come into force.
• If you need help or prefer to have a tool applied directly by our team, contact betji support via live chat at any time — our team responds within minutes and will action your request immediately.

Once a self-exclusion or time-out is in place, betji will not send you any promotional communications during the active period. Any bonuses credited to your account during a self-exclusion period will be removed. betji takes these commitments seriously and enforces them consistently.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone. It often develops gradually and can be difficult to recognise in yourself. The following are common signs that gambling may have stopped being a form of entertainment and become a problem:

• ⚠️Spending more money or more time gambling than you originally intended, repeatedly.
• ⚠️Chasing losses — increasing the amount you bet to try to win back money you have lost.
• ⚠️Gambling with money that was intended for essential expenses such as rent, food, utilities or family needs.
• ⚠️Feeling anxious, irritable or restless when you are not gambling, or when you try to reduce or stop.
• ⚠️Lying to family members or close friends about how much time or money you spend on gambling.
• ⚠️Thinking about gambling constantly — planning your next session, reliving wins, or calculating how to recover losses even when not playing.

Protecting Minors and Underage Players

betji is strictly an adults-only platform. The minimum age to register and use betji is 21 years. betji verifies the age of every player during the account registration and KYC verification process. Any account found to belong to a person under the age of 21 will be closed immediately and any funds held in that account will be forfeited.

If you share a device with younger family members, we strongly recommend the following measures to prevent underage access to the betji platform:

• Always log out of your betji account when you finish your session, particularly on shared or family devices.
• Never save your betji username or password in a browser on a shared device. Use a private or incognito window when playing on a device that others also use.
• If you suspect a minor has accessed your betji account, contact betji support immediately. We will review and secure the account without delay.

Tips for Gambling Safely and Responsibly

Staying in control of your gambling is straightforward when you follow a few simple principles. betji recommends the following to all players:

• Set a personal budget before you start playing and stick to it. Decide in advance the maximum amount you are comfortable losing that session, and stop when you reach it — regardless of whether you are ahead or behind.
• Treat gambling as entertainment, not as a way to make money. The house edge means that over time the platform will always return a profit to betji — this is how all legal gambling operates globally. Playing for fun is healthy; playing to generate income is not.
• Never gamble when you are stressed, upset, tired or under the influence of alcohol. Emotional states affect decision-making and can cause you to make bets you would not normally make.
• Take regular breaks during your session. Step away from the screen, do something else for a while, then return to the platform with a fresh mind. Use the session time reminder feature in your betji account settings to help with this.
• Do not borrow money to gamble. Playing with funds that are not yours creates financial risk and adds pressure that transforms gambling from entertainment into obligation.
• Keep your gambling separate from your daily finances. Use a dedicated payment method (for example a separate bKash wallet or Nagad account) exclusively for your betji deposits, so you always have a clear and accurate view of what you have spent.

Need Help? Contact betji Support

If you are concerned about your own gambling or the gambling of someone you care about, betji support is here to help. You do not need to be in crisis to reach out — our team is trained to listen without judgement and to connect you with the right tools and resources.

betji processes all responsible gaming requests as a priority. Response times for responsible gaming requests via live chat are under 5 minutes. We take our duty of care to our players seriously and treat every responsible gaming interaction with the confidentiality it deserves.