betji Privacy Policy — Your Data, Your Rights

betji takes data privacy seriously. We collect only the personal information that is genuinely necessary to operate the platform, verify player identities, process payments, meet our legal obligations and deliver a safe, personalised experience to every player. We do not sell your personal data to third parties, and we do not share it for advertising purposes beyond what is described in this policy.

This policy applies to all data collected through the betji website and any associated services. It applies to registered players and to visitors who browse the platform without registering. Players based in Bangladesh should note that betji processes their data in accordance with applicable data protection principles, and this policy is written to reflect those obligations clearly and in plain language.

What Data betji Collects

betji collects personal data in six broad categories. Each category is explained in the full sections below.

1. How We Collect Your Information

betji collects personal data through the following means:

• Direct registration: when you create a betji account you provide identity, contact and payment information directly. This includes your name, date of birth, mobile number and your preferred payment method (for example bKash or Nagad).
• KYC verification: when you submit identity documents to complete account verification, betji collects copies of those documents and retains them in accordance with our data retention obligations.
• Platform activity: betji automatically records data about your activity on the platform, including pages visited, games played, bets placed, session times and the device and network used to access the platform.
• Support interactions: when you contact betji support via live chat or email, we retain records of those communications. This allows us to resolve disputes, track support quality and fulfil regulatory obligations.

2. How We Use Your Information

betji uses the personal data it holds for the following purposes:

• Account management: to create, verify and maintain your betji account, including processing your registration, verifying your identity documents and managing your account settings and preferences.
• Payment processing: to process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa or Mastercard), to prevent payment fraud, and to comply with anti-money-laundering obligations.
• Platform operation and improvement: to deliver the games, sports betting markets and casino services you use, to monitor platform performance, identify and fix technical problems, and improve the overall betji experience.
• Responsible gaming: to monitor gameplay patterns that may indicate problematic gambling behaviour, to apply responsible gaming tools such as deposit limits and self-exclusion, and to comply with our responsible gaming obligations.
• Legal compliance: to verify player ages, conduct KYC checks, maintain records required by applicable law, respond to lawful information requests from regulatory or law enforcement bodies, and detect and prevent fraud or other prohibited conduct.
• Communications: to send you account-related notifications (for example deposit confirmations, withdrawal updates and security alerts), and, where you have opted in, to send promotional communications about bonuses and offers available at betji.

betji does not use your personal data to make fully automated decisions that have a significant legal effect on you. Where any automated processing is used in fraud detection or responsible gaming monitoring, human review is available upon request.

3. Legal Basis for Processing

betji processes your personal data on one of the following legal bases depending on the purpose of processing:

• Contract performance: processing that is necessary to create and operate your betji account and deliver the services you have requested, including payment processing, game delivery and account management.
• Legal obligation: processing required by applicable law, including age verification, KYC, anti-money-laundering checks and the retention of transaction records for the legally required period.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring and the improvement of betji's products and services, where those interests are not overridden by your privacy rights.
• Consent: where betji relies on your consent — for example to send you marketing communications about promotions — you may withdraw that consent at any time by contacting betji support or updating your communication preferences in your account settings.

4. Sharing Your Information

betji does not sell your personal data to any third party. betji may share personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors: betji shares transaction data with payment service providers (including bKash, Nagad, Rocket and Upay network operators) solely to process deposits and withdrawals. These providers are bound by their own data protection obligations.
• Identity verification providers: betji uses third-party KYC and age verification services to verify the identity of players. These providers process identity documents under strict contractual data protection obligations and may not use your data for any other purpose.
• Technology and hosting providers: betji's platform is hosted on secure cloud infrastructure. Hosting and technology partners may have access to encrypted data as part of platform operations, but are contractually prohibited from using it for any purpose other than providing services to betji.
• Regulatory and law enforcement bodies: betji may be required by law to disclose personal data to a competent authority, regulatory body or law enforcement agency. betji will comply with any such lawful request and, where permitted, will notify the affected player.

betji does not share your personal data with marketing partners or data brokers. betji does not share your personal data with any third party for the purposes of targeted advertising outside the betji platform.

5. Cookies and Tracking Technologies

betji uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit the platform. betji uses the following categories of cookies:

• Essential cookies: these are strictly necessary for the platform to function. They enable session management, login authentication and basic security features. These cookies cannot be disabled without preventing the platform from working correctly.
• Analytics cookies: betji uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues are occurring. This data is aggregated and cannot be used to identify individual players.
• Functional cookies: these remember your preferences (such as language settings and display preferences) so that you do not need to re-enter them each time you visit the platform.

You may adjust your browser settings to refuse or delete cookies, but please note that disabling essential cookies will prevent parts of the betji platform from functioning correctly. betji does not use third-party advertising cookies that track your behaviour across other websites.

6. Data Retention

betji retains your personal data for as long as your account remains active and for a period after account closure as required by applicable law or as necessary to resolve disputes, enforce agreements or fulfil regulatory obligations. The following retention periods apply as a general guide: identity and KYC documents are retained for a minimum of five years from the date of account closure; transaction records are retained for a minimum of five years from the date of each transaction; communications records are retained for three years from the date of the communication.

When data is no longer required for any of the purposes described in this policy and the relevant retention period has expired, betji will securely delete or anonymise the data. You may request early deletion of your data by contacting betji support, subject to betji's legal obligations to retain certain records.

7. Security of Your Data

betji implements technical and organisational security measures appropriate to the nature of the personal data it holds. All data transmitted between your device and the betji platform is protected by SSL (Secure Sockets Layer) encryption. Player account passwords are stored using industry-standard hashing algorithms and are never stored in plain text. Access to personal data within betji's systems is restricted to staff who require it to perform their job functions, and all such staff are subject to confidentiality obligations.

Despite the security measures betji has in place, no method of data transmission over the internet or method of electronic storage is completely secure. betji cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal data in a way that poses a risk to your rights, betji will notify affected players as required by applicable law and will take all reasonable steps to contain and remediate the breach.

8. Your Data Rights

As a betji player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact betji support:

• 👁️
  Right of Access

  You have the right to request a copy of the personal data betji holds about you. betji will respond to access requests within 30 days.

• ✏️
  Right of Rectification

  If any personal data betji holds about you is inaccurate or incomplete, you have the right to request that it be corrected. betji will update inaccurate records promptly upon receiving a verified correction request.

• 🗑️
  Right of Erasure

  You may request that betji delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to betji's legal obligations to retain certain records for regulatory purposes.

• 🚫
  Right to Object

  You have the right to object to betji processing your data on the basis of legitimate interests, including profiling. betji will consider your objection and cease processing unless betji has compelling legitimate grounds that override your interests.

• 📦
  Right to Data Portability

  Where betji processes your data on the basis of consent or contract performance, you have the right to receive your personal data in a structured, commonly used, machine-readable format.

betji will respond to all data rights requests within 30 days of receipt. Where a request is complex or betji receives a high volume of requests, betji may extend this period by a further 60 days, in which case betji will notify you of the extension and the reasons for it within the initial 30-day period.

9. Third-Party Links

The betji platform does not contain links to third-party websites. betji does not operate affiliate or partner marketing programmes that direct players to external sites through clickable links embedded in the platform. Where betji refers to a payment provider such as bKash or Nagad, this is for informational purposes only and does not constitute an endorsement of those providers beyond their role as betji's accepted payment methods.

10. Children and Minors

betji is strictly an adult platform. The minimum age to register and use betji is 21 years. betji does not knowingly collect or retain personal data from any person under the age of 21. If betji becomes aware that personal data has been collected from a person under the age of 21, betji will delete that data immediately and close the relevant account. Parents and guardians who believe that a minor may have registered on betji are encouraged to contact betji support immediately so that the account can be closed and the data removed without delay.

11. Changes to This Privacy Policy

betji reserves the right to update this Privacy Policy at any time. Where changes are material — for example a new category of data being collected or a new category of third party with whom data is shared — betji will notify registered players by posting a notice on the platform or via the contact details held on the player's account. The updated policy will take effect on the date stated in the revised document.

The most current version of this Privacy Policy is always available on the betji platform. betji recommends that you review this policy periodically to stay informed about how your personal data is being handled. Continued use of the betji platform after a policy update constitutes acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how betji has handled your personal data, please contact betji support via live chat on the platform. Our support team is available 24/7 and will direct your query to the appropriate team. For written correspondence, you may also reach us by email.

Email: [email protected]